Item:
Title
Approval to Enter into a contract with Carahsoft (ServiceNow) in the amount of $308,598.70 for the Implementation of Integrated Risk Management Solution Using Existing CIP Funds
Body
Date of BOCC Meeting: February 26, 2024
Request for Board Action:
Agenda Text
The Board is requested to authorize the County Manager to enter into a contract with Carahsoft (ServiceNow) for the implementation of Integrated Risk Management (IRM) Solution using existing CIP Funds.
ServiceNow Integrated Risk Management (IRM) formerly known as governance, risk, and compliance offers a transformative solution by providing a centralized platform for managing and mitigating risks, ensuring regulatory compliance, and enhancing overall governance practices. By consolidating data and processes, ServiceNow Governance Risk and Compliance fosters a holistic view of an organization's risk landscape, facilitating informed decision-making and strategic planning. This comprehensive approach not only reduces the complexity of compliance management but also promotes agility, enabling the County to adapt to regulatory changes efficiently and proactively.
Carahsoft (ServiceNow): Carahsoft is a reseller and integrator of information technology systems. ServiceNow stands as a versatile and robust platform, offering a comprehensive suite of cloud-based services that streamline and automate various organizational processes. From IT Service Management (ITSM) and Operations Management to Business Management, the platform provides a unified solution for enhancing efficiency and transparency across diverse business functions. ServiceNow's user-friendly interface, coupled with its powerful workflow automation capabilities, empowers Durham County to optimize operations, improve service delivery, and drive innovation.
Alignment with Strategic Plan: Goal 5 - Accountable, efficient and visionary government.
Resource Persons: Greg Marrow, CIO; Tamara Minor, Senior IT Business Specialist...
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