Item:
Title
Review of 2024 City-County Resident Survey Results (60min)
Body
Date of BOCC Meeting: March 10, 2025
Request for Board Action:
Agenda Text
The Board is requested to receive a presentation on 2024 Resident Survey results. Durham County has partnered with the City of Durham to conduct a resident survey for the eighth consecutive year. The survey, which was conducted in late Fall 2024, presents information about service quality and resident prioritization of services. This data, which includes trends from the past several years, will be used to help Durham County make service improvements in the spirit of the County’s continuous improvement model, Managing for Results. The survey also enables Durham County to compare itself to other, similar-sized communities across our state and our nation. Additionally, the survey is representative voice of the Durham Community and provides insight into the specific areas in need of improvement.
Alignment with Strategic Plan: The Resident Survey aligns DCo Forward 2029 Strategic Focus area High Performing Organization, Objective HP3: Create and Maintain a culture where decisions are informed by data.
Resource Persons: Josh Edwards; Director of Strategy and Performance and Jason Morado, Director of Community Research (ETC Institute)
County Manager’s Recommendation: The County Manager recommends that the Board receive the presentation on 2024 resident survey results and ask any questions they wish for further explanation.
Signature
County Manager: ____________________________