Item:
Title
Approval of Contract with Tritech Software Systems, a CentralSquare Technologies Company (CentralSquare Technology) in the Amount of $226,203 for Computer-Aided Dispatch and Report Management Systems for the Sheriff’s Office
Body
Date of BOCC Meeting: May 11, 2026
Request for Board Action:
Agenda Text
The Board is requested to approve a contract with TriTech Software Systems, a CentralSquare Technologies company, in the amount of $226,203. This contract provides 24/7 software support and maintenance for the Sheriff’s Office Computer-Aided Dispatch (CAD) and Report Management Systems (RMS). Funding for this contract currently exists in the Sheriff’s Office Operating Budget.
Tritech will provide software support and maintenance on a 24 x 7 basis for Inform Web RMS, Inform CAD, Inform Mobile, JAIL 4, and RMS evidence bar code scanners. The support and maintenance also include support and maintenance for the following interfaces: MorphoTrak LiveScan devices, RMS warrants interface, Renovo interface, JAIL NorthPointe JICS interface, and ERMA interface. Support tickets can also be entered via the assigned customer portal. The Sheriff’s Office is notified of software patches and update releases via email, CentralSquare newsletter and/or assigned customer portal.
The CAD system will implement workflow queues to streamline dispatch operations. Inform Mobile will give field personnel secure, real-time access to CAD, RMS, and relevant databases, improving both safety and efficiency during on-scene decision-making.
Alignment with Strategic Plan: This agenda item aligns with Goal 3: Safe Community
Resource Persons: Vincent Ritter, Director of Information Technology, Durham County Sheriff’s Office; Clarence Birkhead, Durham County Sheriff.
County Manager’s Recommendation: The County Manager recommends that the Board approve a contract with TriTech Software Systems, a CentralSquare Technologies company, in the amount of $226,203. This contract provides 24/7 software support and maintenance for the Sheriff’s Office Computer-Aided Dispatch (CAD) and Report Management Systems (RMS). Funding for this contract currently exists in the Sheriff’s Office Operating Budget.
Signature
County Manager: ____________________________