Item:
Title
Approval to Enter into a Contract with NWN for $313,288.87 to Renew Support for Cisco Network and Security Equipment.
Body
Date of BOCC Meeting: November 12, 2024
Request for Board Action:
Agenda Text
The Board is requested to authorize the County Manager to enter into a contract with NWN in the amount of $313,288.87 utilizing FY 2024-2025 operating dollars. The contract will allow Durham County to renew hardware coverage, technical support service, and enterprise wireless environment support. NWN provides device support and replacement, as well as critical firmware updates. The technical support provides 24/7 resources while maintaining high service levels for network equipment operations, streamlines incident management processes, reduces and minimizes risks to business continuity, and increases operational efficiency. NWN is an integrated, full-service, managed IT services provider.
This service provides a proactive tool to address potential risks and ensures proactive measures in securing Durham County data and equipment.
Alignment with Strategic Plan: This item aligns with Durham County Strategic Goal: High Performing Organization
Resource Persons: Greg Marrow, CIO; Tamara Minor, Senior IT Business Specialist
County Manager’s Recommendation: The County Manager recommends that the Board authorize the County Manager to enter into a contract with NWN in the amount of $313,288.87 to renew hardware coverage and technical support services using the IS&T fiscal year 2024-2025 operating budget. The County Manager also recommends the Board allow the County Manager to sign off on subsequent renewals, extensions, or amendments associated with this contract as necessary to continue services as required.
Signature
County Manager: ____________________________