Item:
Title
Approval to enter a contract with NWN Carousel in the amount of $557,079.25 to provide consulting and partner support for the Unified Communications service utilized by Durham County.
Body
Date of BOCC Meeting: July 8, 2024
Request for Board Action:
Agenda Text
The Board is requested to authorize the County Manager to enter into a contract in the amount of $557,079.52 with NWN Carousel utilizing IS&T FY 2024-25 operations funding. The contract will allow Durham County to secure consulting and support services for the County’s enterprise phone system. Durham County will receive standard calling services for two thousand employees as well as contact center features for an additional 100 employees. They also provide enterprise collaboration services and applications aimed to help enhance employee productivity and communication while improving the overall employee and customer experience
Alignment with Strategic Plan: Goal 5 - Accountable, efficient, and visionary government
Resource Persons: Greg Marrow, CIO; Tamara Minor, Senior IT Business Specialist
County Manager’s Recommendation: The County Manager recommends that the Board authorize the County Manager to enter into a contract with NWN Carousel in the amount of $557,079.52 to secure consulting and partner support for the Unified Communication service using IS&T FY 2024-2025 operations funding. The County Manager also recommends the Board allow the County Manager to sign off on subsequent renewals, extensions, or amendments associated with this contract as necessary to continue services as required.
Signature
County Manager: ____________________________